Privacy Policy - RMC Access Hire

We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Project Details: Information related to your specific hire requirements.
• Payment Details: Billing information for processing transactions.
• Website Data: IP address, browser type, and usage statistics when you visit our website.
• CCTV Footage: Recorded at our office or yard locations for security purposes.

We use your information for the following purposes:

• To provide quotes, process bookings, and deliver our operated access hire services.
• To communicate with you regarding your inquiries or bookings.
• To send you updates, service notifications, or promotional offers (with your consent).
• To ensure security and comply with legal requirements (e.g., CCTV footage).
• To analyze website usage for improvements to our services.

• Personal data is stored securely in our online CRM system.
• Paperwork containing sensitive information is securely shredded after use.
• We retain customer information until you request its deletion, except where legal or financial regulations require longer retention.
• CCTV footage is retained for 3 months and then securely deleted.

We do not sell or rent your personal data to third parties. However, we may share your data with:

• Service Providers: Third parties involved in delivering our services (e.g., payment processors).
• Legal Authorities: When required by law or to enforce our terms and conditions.

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request the deletion of your data, subject to legal or contractual obligations.
• Object to the processing of your data for marketing purposes.
• Withdraw consent for data processing where applicable.

To exercise these rights, please contact us at 1425261051.

We implement strict security measures to protect your data, including:

• Encrypted data storage within secure CRM systems.
• Regular reviews of our data protection practices.
• Partnership with Citation health and safety consultants to ensure compliance with GDPR and best practices.

Our website uses cookies to enhance user experience and analyze website performance. Cookies are small files stored on your device. You can disable cookies through your browser settings, but this may affect your experience on our site.

We may update this Privacy Policy periodically to reflect changes in our operations or legal requirements. The updated policy will be posted on our website with the effective date.